Department: Customer Service

Collections Specialist: Lehi – 2153308

LGCY Power is seeking highly motivated industry specialists to join our growing team of elite solar professionals. We are seeking individuals that are ready to help us deliver on our mission: to provide an extraordinary customer experience while becoming the best version of ourselves and helping others to do the same. 

LGCY is one of the fastest growing residential solar providers in the nation since 2014 and has been recognized as “Best Places to Work” by Glassdoor. 

The Collections Specialist will be targeting accounts that have been in the solar process for longer than 10 days. These accounts are required to pay a cancellation fee based on the contract that the customer has signed. We are looking for someone who is highly motivated and that can communicate well over the phone.

Responsibilities:

  • Monitor and identify outstanding accounts receivables
  • Contact clients to discuss their overdue payments
  • Investigate historical data for each debt or bill
  • Find and contact clients to ask about their overdue payments
  • Take actions to encourage timely payments
  • Process payments and refunds
  • Resolve billing and customer credit issues
  • Update account status records and collection efforts
  • Prepare and present reports on collection activities and progress

Requirements:

  • High School diploma or equivalent
  • Ability to work Monday through Friday
  • Excellent customer service skills
  • Must be able to multitask and prioritize
  • Exceptional attention to detail
  • Exemplary communication skills
  • Alternate sitting or standing at will in regular office environment is required

What We Offer: 

  • Competitive compensation 
  • 401(k) option with employer match 
  • 8 paid holidays 
  • Attractive benefits package including health and dental coverage 
  • Opportunity for career development and advancement with a rapidly growing company
  • High-energy, fun, and friendly culture 

 

LGCY Power is an Equal Opportunity Employer committed to diversity in the workplace. Consistent with that goal, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, gender identity or any other category protected by applicable federal, state, or local laws.

LGCY Power uses the E-Verify employment verification program.

Jod ID: 2153308
Department: Customer Service
Office: Lehi
City: Lehi
State: UT

 

Apply Now!

Retention Specialist: Lehi – 2153430

LGCY Power is seeking highly motivated industry specialists to join our growing team of elite solar professionals. We are seeking individuals that are ready to help us deliver on our mission: to provide an extraordinary customer experience while becoming the best version of ourselves and helping others to do the same. 

LGCY is one of the fastest growing residential solar providers in the nation since 2014 and has been recognized as “Best Places to Work” by Glassdoor. 

Retentions Specialist is responsible for improving throughput by educating customers on the benefits of solar and resolving their concerns. In addition to retaining customers and collecting termination fees, the Retentions Specialist will also do proactive outreach to prevent cancellations from our high-risk customers. The Retentions Team is responsible for surfacing thematic issues to drive improvement throughout the organization.

Essential Duties:

  • Answer questions and resolve concerns or cancellations regarding solar design, installation, and financing
  • Make and receive calls with customers regarding cancellation (90% outbound)
  • Stay up to date on industry news and trends to anticipate potential impact to customer base

Minimum Qualifications:

  • Exceptional verbal and written communication
  • De-escalation knowledge and tactics preferred
  • Persuasive sales skills
  • Creative problem solving
  • Efficient and organized
  • 1+ years sales or customer service experience
  • High School Diploma or GED required

Job Type: Full-time

Pay: From $15.00 per hour

Schedule:

  • 8-hour shift
  • Day shift
  • Evening shift
  • Monday to Friday

Supplemental Pay:

  • Commission pay
  • OTE $150,000

 

LGCY Power is an Equal Opportunity Employer committed to diversity in the workplace. Consistent with that goal, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, gender identity or any other category protected by applicable federal, state or local laws.

LGCY Power uses the E-Verify employment verification program

Jod ID: 2153430
Department: Customer Service
Office: Lehi
City: Lehi
State: UT

 

Apply Now!

Retention Support Representative: Lehi – 2153394

LGCY Power is seeking highly motivated industry specialists to join our growing team of elite solar professionals. We are seeking individuals that are ready to help us deliver on our mission: to provide an extraordinary customer experience while becoming the best version of ourselves and helping others to do the same. 

LGCY is one of the fastest growing residential solar providers in the nation since 2014 and has been recognized as “Best Places to Work” by Glassdoor. 

LGCY Power is seeking a Retention Support Representative that is very knowledgeable in problem solving while working through multiple projects. This position requires someone that can stay focused in a high paced environment. Here at LGCY Power, we view every retention support rep, as a big part of our team.

Responsibilities:

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer questions on emails
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams

Requirements:

  • Experience as a Customer Support Specialist or similar CS role
  • Familiarity with our industry is a plus
  • Experience using help desk software and remote support tools
  • Understanding of how CRM systems work
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases

What We Offer: 

  • Competitive compensation 
  • 401(k) option with employer match 
  • 8 paid holidays 
  • Attractive benefits package including health and dental coverage 
  • Opportunity for career development and advancement with a rapidly growing company
  • High-energy, fun, and friendly culture 

 

LGCY Power is an Equal Opportunity Employer committed to diversity in the workplace. Consistent with that goal, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, gender identity or any other category protected by applicable federal, state, or local laws.

LGCY Power uses the E-Verify employment verification program.

 

 

Jod ID: 2153394
Department: Customer Service
Office: Lehi
City: Lehi
State: UT

 

Apply Now!

Customer Care Associate: Lehi – 2114000

LGCY Power is seeking highly-motivated candidates to join our growing team. We are seeking individuals that are ready to help us deliver on our mission: to provide an extraordinary customer experience while becoming the best version of ourselves and helping others to do the same.

LGCY is one of the fastest growing residential solar providers in the nation and has been recognized as “Best Places to Work” and “Emerging 8” by Utah Business.

 

Position Description:
The Customer Care Associate position will play a crucial role in helping our customers. In this role, you will answer customer queries and resolve technical issues through the appropriate channels.

Responsibilities:

  • Provide technical support to customers
  • Ensure timely response and resolution to customer queries
  • Work collaboratively with the company’s internal departments to ensure customer needs are adequately addressed
  • Ensure a positive customer experience
  • Develop and maintain a knowledge of the products provided
  • Provide consistent status updates to appropriate parties
  • Complete all other duties assigned

Minimum Qualifications:

  • Strong written and verbal communication skills
  • Adept with Microsoft Office
  • Ability to identify problems and determine possible solutions
  • Strong organizational skill with the ability to multitask and prioritize projects
  • Regular attendance

Job Type: Full time (30-40 hours per week)

What We Offer:

  • Competitive Compensation
  • Generous PTO program
  • Paid holidays
  • Attractive benefits package including health and dental coverage
  • Opportunity for career development and advancement with a rapidly growing company
  • High-energy, fun, and friendly culture

LGCY Power is an Equal Opportunity Employer committed to diversity in the workplace. Consistent with that goal, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, gender identity or any other category protected by applicable federal, state or local laws. #zr

Jod ID: 2114000
Department: Customer Service
Office: Lehi
City: Lehi
State: UT

 

Apply Now!

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