Department: Customer Service

LGCY Power is seeking highly-motivated candidates to join our growing team. We are seeking individuals that are ready to help us deliver on our mission: to provide an extraordinary customer experience while becoming the best version of ourselves and helping others to do the same.

LGCY is one of the fastest growing residential solar providers in the nation and has been recognized as “Best Places to Work” by Glassdoor.

Job Summary:
We are seeking a skilled Customer Care Team Lead to oversee a team of customer service representatives and ensure that our customers’ needs are met in a timely and satisfactory manner. The ideal candidate will possess excellent communication skills, strong leadership qualities, and have a passion for providing exceptional customer service.

Responsibilities:

– Oversee a team of customer service representatives and ensure that they are meeting performance metrics and providing exceptional service to customers

– Handle technical issues and customer escalations while providing timely and satisfactory resolution to any issues that arise

– Work collaboratively with the company’s internal departments to ensure customer needs are adequately addressed

– Foster a positive work environment that encourages teamwork, efficiency, and excellence in customer care

– Develop and implement policies and procedures to optimize the customer care experience

– Train new customer service representatives on company procedures, products, and best practices

– Analyze customer feedback and implement improvements based on customer needs and concerns

– Collaborate with other departments to resolve complex customer issues and drive business growth

– Maintain accurate records of customer interactions and monitor performance metrics to identify areas for improvement

– All other duties as assigned

Qualifications:

– Highschool diploma or equivalent is required

– Bachelor’s degree in business administration or related field is preferred

– Minimum of 3 years of experience in a customer service supervisory role

– Previous experience in the solar industry is required

– Excellent communication skills, both verbal and written, with the ability to convey complex information to customers and team members

– Strong leadership skills and the ability to motivate a team to achieve goals and objectives

– Ability to analyze data and metrics to identify areas for improvement in the customer care process

– Knowledge of CRM systems and data analysis tools

– Ability to work in a fast-paced environment and manage competing priorities

– Exceptional problem-solving skills and the ability to think creatively to find solutions to customer issues

This is a full-time position located in Lehi, Utah with competitive compensation and benefits. If you are a highly motivated individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

What We Offer:

• Competitive compensation with bonus potential

• Generous 401(k) option with employer match

• 9 paid holidays

• Attractive benefits package including medical, dental, and vision coverage

• Opportunity for career development and advancement with a rapidly growing company

• High-energy, fun, and friendly culture

• Flexible PTO

LGCY Power is an Equal Opportunity Employer committed to diversity in the workplace. Consistent with that goal, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, gender identity or any other category protected by applicable federal, state, or local laws.

LGCY Power uses the E-Verify employment verification program.

Jod ID: 3143018
Department: Customer Service
Office: Lehi
City: Lehi
State: UT

Apply Now!