Customer Care
Most Frequently Asked Questions
How Do I monitor My Solar Panel's Energy Production?
Through LGCY Power’s mobile application you can find a monitoring portal by clicking on the eyeglasses icon. There you will be able to login into your Enphase account and see exactly how your solar panels are harnessing the power of the sun!
How Do I Get PTO And What Does That Mean?
PTO refers to when your utility company reviews our final solar plans and grants us permission to operate. This allows us to turn the system on.
Does my solar work in the instance of a power outage?
Without a solar battery package, your system will not function during a power outage due to regulations set by utility companies and the government. If a battery package is purchased then the system will be fully functional during an outage as excess energy can be stored and pulled from the battery.
If My Solar Isn’t Fully Offsetting My Electric Bill, What Do I Do?
Solar production isn’t always guaranteed so there will be some months that are better than others. Nevertheless, you can start by reaching out to your energy consultant to discuss solutions to the problem. If you don’t have the contact info of your energy consultant, you can reach out to our customer care department!
How Do I Know If I Am Eligible For The Tax Credit?
In most circumstances, solar customers will be eligible for a 26% tax credit as long as they have a taxable income above $20,000 in the current year. Nevertheless, we are Solar Power Providers and always recommend that you consult with a certified tax professional to determine your individual eligibility.
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