LGCY Solar Installation Services is seeking highly motivated industry specialists to join our growing team of elite solar professionals. We are seeking individuals that are ready to help us deliver on our mission: to provide an extraordinary customer experience while becoming the best version of ourselves and helping others to do the same.
LGCY is one of the fastest growing residential solar providers in the nation since 2014 and has been recognized as “Best Places to Work” by Glassdoor.
The Scheduling Coordinator is responsible for scheduling a high volume of appointments for service and installations. The Scheduling Coordinator works closely with the Branch Coordinator, sales reps, site surveyors and other management to ensure jobs are being properly scheduled and distributed accordingly and fairly between crews in a timely and efficient manner.
Responsibilities
- Own and manage weekly and monthly installation calendars across all assigned markets, regions, and crews to maximize efficiency and balance workloads
- Lead, coach, and develop Scheduling Coordinators / Install Schedulers, including assigning queues and territories to ensure equitable workload distribution
- Review, approve, and manage reschedules, escalations, priority jobs, and complex scheduling decisions requiring managerial input
- Establish, document, and enforce scheduling SOPs, best practices, and escalation paths, ensuring consistent execution across teams
- Maintain accurate and up-to-date scheduling statuses, project notes, and records within NetSuite, Arrivy, internal trackers, and reporting tools
- Communicate proactively with customers, Sales Representatives, Field Operations, Supply Chain, and Warehouse teams to confirm installation dates, material availability, and delivery timing
- Ensure a positive customer experience by reducing delays, maintaining transparency, and resolving scheduling-related issues quickly and professionally
- Manage and resolve escalations from customers, Sales, and internal stakeholders related to scheduling conflicts or operational constraints
- Collaborate with leadership to identify process gaps, improve workflows, and implement operational enhancements
- Perform additional management duties as assigned
Qualifications
- High school diploma or GED required; associate’s or bachelor’s degree preferred
- 2-4 years of experience in scheduling, operations, administrative management, or a related role, including prior leadership or supervisory experience
- Spanish-speaking preferred, but not required
- Demonstrated ability to manage teams and workflows in a fast-paced, detail-oriented environment
- Strong customer service mindset with experience handling escalations and complex scheduling issues
- Excellent verbal and written communication skills, with the ability to communicate effectively across departments
- Proficient in computer applications including Outlook, Word, Excel, and scheduling or CRM systems
- Proven ability to organize, prioritize, and delegate multiple tasks while meeting deadlines
- Prior experience in the solar industry or construction/field services is a plus
- Ability to spend extended periods working at a desk using a computer in a standard office environment
- Ability to alternate between sitting and standing as needed
What We Offer:
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Competitive compensation package
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Generous PTO program
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Paid holidays
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Health insurance
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Dental insurance
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Vision insurance
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401K
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Fully-stocked break room
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High-energy, fun and friendly culture
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Career development programs and opportunities
LGCY Power is an Equal Opportunity Employer committed to diversity in the workplace. Consistent with that goal, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, gender identity or any other category protected by applicable federal, state, or local laws.
LGCY Power uses the E-Verify employment verification program.
Jod ID: 3612352
Department: Scheduling
Office: Utah
City: Utah
State: UT
