About LGCY Power:
LGCY Power is seeking highly motivated industry specialists to join our growing team of elite solar professionals. We are seeking individuals that are ready to help us deliver on our mission: to provide an extraordinary customer experience while becoming the best version of ourselves and helping others to do the same. LGCY is one of the fastest growing residential solar providers in the nation since 2014 and has been recognized as “Best Places to Work” by Glassdoor.
Job Overview:
The Service Support Specialist plays a crucial role in the solar industry’s service support department by providing essential metrics, data, and training to field service teams. This role is pivotal in ensuring efficient and effective service operations, tracking lender service requests, and supporting various service-related tasks.
Responsibilities:
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Prepare and update weekly reports for lenders, including Sunnova and Everbright.
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Ensure accurate and timely dissemination of data to relevant stakeholders.
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Track and manage lender service requests, such as those from Omnidian and Sunnova.
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Assign billable service requests to appropriate branches and monitor progress to completion.
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Assist customer service teams with homeowner inquiries and issues.
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Provide clear and concise information to homeowners regarding their service requests.
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Provide support in managing and coordinating service-related activities.
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Invoicing billing services and tracking invoice payments.
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Work collaboratively with Service Support and Service team members across the nation.
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Contribute to developing and implementing strategies for department growth and improvement.
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Create invoices based on branch assessments and material requirements.
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Perform Accounts Receivable functions by following up within reasonable timeframes.
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All other duties as assigned.
Skills and Qualifications:
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High school diploma or equivalent is required
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1+ years of experience in the solar industry is required
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Experience using NetSuite as a CRM is a plus
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Ability to work in a detailed and fast paced environment
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Strong verbal and written communication skills
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Proficient using computer applications such as all Microsoft software
What We Offer:
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Generous 401(k) option with employer match
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9 Paid holidays
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Attractive benefits package including medical, dental, and vision coverage
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Opportunity for career development and advancement with a rapidly growing company
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High-energy, fun, and friendly culture
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Flexible PTO
LGCY Power is an Equal Opportunity Employer committed to diversity in the workplace. Consistent with that goal, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, gender identity or any other category protected by applicable federal, state, or local laws.
LGCY Power uses the E-Verify employment verification program.
Jod ID: 3167638
Department: Service Support
Office: Dallas Fort Worth
City: Hurst
State: TX
