Service Coordinator

LGCY Power is seeking highly motivated industry specialists to join our growing team of elite solar professionals. We are seeking individuals that are ready to help us deliver on our mission: to provide an extraordinary customer experience while becoming the best version of ourselves and helping others to do the same. LGCY is one of the fastest growing residential solar providers in the nation since 2014 and has been recognized as “Best Places to Work” by Glassdoor.

The Service Coordinator will be responsible for overseeing all service calls, all battery installations, and all MPU’s. This position plays a critical role in ensuring we create an extraordinary customer experience for each of our homeowners. Success in this role looks like handling our customers with extreme care while maintaining organization and communication with our stakeholders.

What We Offer:

  • $1,000 sign on bonus
  • Competitive pay scale for this non-exempt position is slated to be $18 to $25 per hour, depending on experience, licensing and education (Pay scale is defined by the labor commissioner as the salary of hourly wage range that an employee reasonably expects to pay for the position)
  • Professional development: We offer continuous learning opportunities, including training and certifications, to help all employees advance in their careers
  • Competitive Compensation
  • 401(k) option with employer match
  • 9 Paid holidays
  • Attractive benefits package including health and dental coverage
  • Opportunity for career development and advancement with a rapidly growing company
  • High-energy, fun, and friendly culture

Responsibilities:

  • Represent LGCY Power in a professional and respectful manner by creating a high-quality experience through all interactions
  • Promote a culture of safety through continued training and conducting safety and efficiency check-ins with all safety-sensitive employees
  • Assist the District Manager with day-to-day service operations on scheduling service calls and inspections
  • Quickly and accurately upload pictures daily for jobs
  • Review schedule and plan the teams day out accordingly
  • Document AHJ inspection steps.
  • Document Utility disconnect steps
  • Verifying Permits are correct for MPUs
  • Managing MPU install and inspections queues
  • Completing/Closing out each of these tasks with proper documentation
  • Coordinate with clients, contractors, and stakeholders to schedule upgrades and minimize disruption.
  • Coordinate with the utility company, homeowners, and AHJ’s to coordinate successful MPU installations.
  • Collaborate with inspectors to ensure that work meets regulatory requirements.
  • Serve as the main point of contact for clients and stakeholders throughout the upgrade project.
  • Effectively communicate job and employee needs with leadership
  • Verify all inspections reschedules
  • Remain informed of market policy and legislative solar issues
  • All other duties as assigned by the District Manager

Minimum Qualifications:

  • Keen attention to detail and accuracy
  • Previous leadership experience
  • Excellent written and verbal communication skills
  • Valid driver’s license and a satisfactory driving record according to company policy
  • Reliable transportation
  • Ability to interpret plan sets

Preferred Knowledge, Skills and Certifications:

  • Prior solar/roofing/electrical experience
  • Enphase experience/certifications
  • National Electric Code knowledge
  • Knowledge of local AHJ/Utility requirements
  • First Aid & CPR
  • Experience with Enphase

Physical Requirements

  • Ability to lift 20+ pounds
  • Ability to bend, squat, stretch and lift
  • Alternate sitting or standing at will
  • Crouching or bending

Schedule:

  • Monday-Friday
  • 8:00 am start time
  • Weekends and OT may be required
  • Workdays and start times are subject to change dependent on weather & additional requirements

LGCY Power is an Equal Opportunity Employer committed to diversity in the workplace. Consistent with that goal, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, gender identity or any other category protected by applicable federal, state, or local laws.

Applicants being considered for hire must pass a drug test after receiving an offer of employment for this safety-sensitive position. Refusal to submit to testing will result in disqualification of further employment consideration.

LGCY Power will check the motor vehicle records as part of the pre-employment screening process when driving is an essential job function or when a rental car may be needed for business travel purposes. The applicant’s job offer is contingent on eligibility under the company policy.

LGCY Power uses the E-Verify employment verification program.

Jod ID: 3117954
Department: Admin/IT
Office: Springfield
City: Springfield
State: IL

 

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