About LGCY: LGCY Power is seeking highly motivated industry specialists to join our growing team of elite solar professionals. We are seeking individuals that are ready to help us deliver on our mission: to provide an extraordinary customer experience while becoming the best version of ourselves and helping others to do the same. LGCY is one of the fastest growing residential solar providers in the nation since 2014 and has been recognized as “Best Places to Work” by Glassdoor.
Position Description: LGCY Power is seeking a Retention Support Representative that is very knowledgeable in problem solving while working through multiple projects. This position requires someone that can stay focused in a high paced environment.
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Respond to customer concerns and complaints and be able to resolve those issues and help the move forward with their solar project
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer questions on emails
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Experience with sales
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
What We Offer:
- Base pay plus commission
- Competitive compensation
- 401(k) option with employer match
- 8 paid holidays
- Attractive benefits package including health and dental coverage
- Opportunity for career development and advancement with a rapidly growing company
- High-energy, fun, and friendly culture
LGCY Power is an Equal Opportunity Employer committed to diversity in the workplace. Consistent with that goal, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, gender identity or any other category protected by applicable federal, state, or local laws.
LGCY Power uses the E-Verify employment verification program.
Jod ID: 2781838